![]() ![]() I've talked to HBO Max and Samsung and still don't have a solution. There was a firmware update around the time that I started experiencing these issues and since then, even with another subsequent update, my premium tv apps are NOT working. I'm pretty sure this is a firmware issue. It's just these premium tv apps that do not work. ![]() Plus other apps on the Samsung TV like Netflix and Youtube work just fine. loading image, getting the video unavailable message, or the app is frozen), select your device below for troubleshooting tips. U-verse, Directv, AT&T TV, but it is important for you to select the correct on that you get Showtime through for subscription access. Some additional things to check and try: Ensure you are selecting the correct TV provider. I am able to play HBO max perfectly fine on my PS4 which is wired to the same router and TV. Resetting your password will re-sync and reauthorize your online access. I'm also very sure it's not a network issue. I've done each of these methods probably over 15+ times now. I have tried multiple methods for fixing this including deleting and reinstalling the apps multiple times, cold booting the tv, reseting the overall tv and resetting the smart hub, resetting my router and changing DNS settings. But once it comes to playing the actual title, I'll receive the error and I'll have to close out the app.Īlso, sometime on the showtime app, the 30 second preview will play over and over again in an endless loop and the actual movie I selected to watch won't even play. In some cases, if there is a short, 30 second preview before a show or movie starts that advertises upcoming new series or offerings, that will play with no problem. On the go Download full episodes and movies and watch offline. The issue I experience is that when I open these apps and select a title to play, I receive an error code stating that the video cannot play at this time. Other apps like Netflix and Youtube work perfectly fine. Troubleshooting Video Playback What are the system requirements for the SHOWTIME streaming service I'm having trouble getting programs to play/video is skipping. Since early spring around March 2020, I have noticed that I am unable to play video on any of the premium apps (HBO Max, Star, showtime anytime) on my Samsung Smart TV.įor context, I have a 2018 UN55NU7100 tv that is wired to my router. ![]()
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